13/03/2026
We spotted our first 1-star review on RedMart today. The verdict? Our Vanilla cup arrived in "milkshake form."
While we’re flattered that our ice cream is delicious even as a liquid, we know that's not what you're paying for!
The Reality: When you order via third-party platforms, the "Last Mile" delivery is out of our hands. We make it cold, but we can't always control the heat of the delivery bike!
The Fix: If you want a guaranteed "Solid as a Rock" delivery, order directly from Sugalight.com. We manage our own cold-chain logistics to ensure your treats arrive exactly how they left us: Frozen. 🧊
The Olive Branch: To the customer who got the milkshake—reach out to us. We’ll make it right (and frozen).