09/10/2026
Recently I talked about hospitality being my spiritual gift. A couple of people asked what that actually means outside of a church building.
Before I get into it, I want to say something about the people who have been with me doing this. Some of them a long time now. It says job on the schedule, and what they actually give this place goes way past that. I am grateful for every one of them.
Here is what it looks like on a Thursday.
It looks like somebody catching the door before a mom with a stroller has to figure it out on her own. It looks like knowing the guy who comes in at 11:15 does not feel like explaining his order again. It looks like reading a table and knowing whether these people want to be talked to or left alone.
None of that is on a training checklist. You cannot really teach it either. You can only hire people who already have it and then get out of their way.
Are we perfect at it? Not even close. Some days the line is long and we are behind and somebody waits longer than they should have. But we try, every shift, and the trying is the part I care about.
We have been doing this a long time and that is still the part of this job I like the most.
If you work in this industry, I want to hear from you. What is the smallest thing you do for people that nobody ever notices? Put it in the comments.
Thanks for supporting a small West Coast deli. Eating Radical.