07/10/2026
We want to address the situation that occurred at our store this morning.
Emotions ran high, and an interaction between a customer and one of our employees escalated in a way that no one is proud of. Afterward, we shared our security video in an attempt to identify the individual involved. Once we learned who she was, the video was immediately removed.
Since then, the customer has personally reached out to us, apologized, and expressed sincere remorse for what happened. We truly appreciate her taking responsibility, and we have accepted her apology. We have also done everything we could to help make things right.
We ask that everyone please stop sharing the video or making negative comments about anyone involved. Everyone has difficult moments, and one moment should not define a person’s character.
Our goal has always been to provide a welcoming environment for both our customers and our employees, and we hope this situation can now be put behind us with understanding, grace, and kindness.
Thank you to everyone who has supported our business. We appreciate our community and look forward to moving forward together.